Help Centre

Bajilok FAQQuick Answers

Got a question about your bajilok account, a deposit, a game, or a bonus? You will find the answer here. Browse by category or search below.


What Do You Need Help With?

Click any topic to jump straight to the relevant bajilok FAQ section below.

Account & Registration

How to sign up, verify your account, reset your password, and manage your bajilok profile settings.

Deposits & Withdrawals

Everything about bKash, Nagad, and Rocket payments — limits, processing times, and what to do if a transaction fails.

Games

Questions about fishing arcade games, slots, live casino, and the Circle game — how they work and how to win.

Bonuses & Promotions

Welcome bonus, reload offers, fishing tournaments, and how wagering requirements work on bajilok.

Mobile App

How to download and install the bajilok app on Android and iOS, and what to do if the app is not working.

Security & Responsible Gaming

How bajilok protects your data, what to do if your account is compromised, and tools to help you play responsibly.


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Account & Registration
Registering a bajilok account takes less than two minutes. Go to bajilok.net/register, enter your mobile number, choose a strong password, and submit the form. Your account is active immediately — no email verification or waiting period. Once you are in, you can make your first deposit and start playing any bajilok game right away.
You must be at least 18 years old to register and play on bajilok. This is a strict requirement and applies to all bajilok games including fishing arcade, slots, and live casino. If we have reason to believe an account belongs to someone under 18, the account will be suspended immediately and any balance will be forfeited. Please play responsibly.
On the login page, click "Forgot Password" and enter the mobile number linked to your bajilok account. You will receive a reset code via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to that mobile number, contact support at [email protected] with your account details and they will verify your identity manually.
Yes, but you need to contact the bajilok support team to do this. For security reasons, mobile number changes cannot be done self-service. Email [email protected] from the address linked to your account and provide your account username and the new number you want to use. The team will process the change within 24 hours.
No. Bajilok allows only one account per person. Creating duplicate accounts is a violation of the terms and conditions and will result in all accounts being permanently banned and any balances being voided. If you have accidentally created two accounts, contact support immediately to have the duplicate closed before it causes a problem.
To close your bajilok account, email [email protected] with the subject line "Account Closure Request". Include your registered mobile number and the reason for closing. Any remaining balance will be paid out to your registered payment method before the account is closed. If you are closing your account for responsible gaming reasons, please also visit the Responsible Gaming page for self-exclusion options.
Deposits & Withdrawals
Log in to your bajilok account and go to the Deposit section. Select your preferred payment method — bKash, Nagad, or Rocket — enter the amount you want to deposit, and follow the on-screen instructions to complete the payment from your mobile wallet. Deposits are credited to your bajilok balance instantly in most cases. The minimum deposit is ৳200.
Go to the Withdrawal section in your bajilok account, enter the amount you want to withdraw, and select bKash, Nagad, or Rocket. The funds will be sent to the mobile wallet number registered on your account. Most withdrawals are processed within 5 to 15 minutes. During busy periods it may take up to 30 minutes. The minimum withdrawal is ৳200.
The minimum deposit and withdrawal amount is ৳200. There is no publicly listed maximum deposit limit for standard accounts. If you want to deposit or withdraw a large amount, contact the support team in advance to ensure smooth processing. Daily withdrawal limits may apply depending on your account level — contact support for details.
First, wait 10 minutes and refresh your bajilok account balance. Most pending deposits resolve automatically. If the balance is still not updated after 10 minutes, take a screenshot of the transaction confirmation from your bKash, Nagad, or Rocket app and send it to [email protected]. Include your bajilok username and the transaction reference number. The support team will investigate and credit your account manually if the payment was confirmed on their end.
Bajilok does not charge any platform fees on deposits or withdrawals. All transactions are processed in BDT with no currency conversion. Your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction fees — check with your provider for their current rates.
Games
Bajilok currently offers eight game titles across four categories: All bajilok games are available on mobile and desktop with no download required.
Yes. Most bajilok games have a demo or practice mode. You need a registered bajilok account to access demo mode, but no deposit is required. Demo mode is a great way to learn the mechanics of fishing arcade games, understand slot bonus features, or get comfortable with the Circle game before you start playing with real money.
The minimum bet for most bajilok games is ৳50 per round. BetterLive Live has a slightly higher minimum of ৳100 per hand or spin. There is no maximum bet limit displayed publicly — if you are a high-volume player, contact the support team to discuss higher limits.
All bajilok games have RTPs above 96.5%. Here is a quick breakdown:
  • Fishing Expert — 97.5%
  • 3 Gods Fishing — 97.3%
  • Happy Fishing — 97.2%
  • Circle — 97.0%
  • Ways of the Qilin — 96.8%
  • Wild Bandito — 96.7%
  • BetterLive Live — 96.5%
RTP figures are theoretical averages calculated over millions of rounds. Your individual session results will vary.
Try these steps in order:
  • Refresh the page or close and reopen the bajilok app
  • Clear your browser cache and cookies, then try again
  • Switch between Wi-Fi and mobile data to rule out a connection issue
  • Try a different browser (Chrome works best on Android)
If a bet was placed before the game froze and the round did not complete, the bajilok system will automatically resolve the round based on the server-side result. Any winnings will be credited to your account. If you believe a round was not settled correctly, contact [email protected] with the game name, time, and bet amount.
Bajilok's fishing games — Happy Fishing, Fishing Expert, and 3 Gods Fishing — are multiplayer arcade games where you control a cannon and shoot at fish swimming across the screen. Each fish has a different point value and probability of being caught. You spend bullets (which cost real money) to fire at fish, and when you catch one you win the corresponding prize. Key tips:
  • Target smaller fish when your balance is low — they are easier to catch
  • Save special weapons for boss fish and rare species with high multipliers
  • In 3 Gods Fishing, triggering god mode clears the screen and can deliver massive payouts
  • Fishing Expert rewards patient, targeted play over rapid firing
Bonuses & Promotions
New bajilok players receive a 100% match bonus on their first deposit, up to ৳5,000. For example, if you deposit ৳1,000, bajilok adds another ৳1,000 to your balance, giving you ৳2,000 to play with. The bonus is credited automatically and can be used across all bajilok games. Wagering requirements apply — see the Terms and Conditions for full details.
Wagering requirements mean you need to bet a certain multiple of the bonus amount before you can withdraw the bonus funds as cash. For example, if the wagering requirement is 20x and you received a ৳1,000 bonus, you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. All bajilok games contribute to wagering, though the contribution rate may vary by game type. Check the Terms and Conditions for the exact rates.
Yes. Bajilok runs regular promotions for existing players including reload bonuses, fishing game tournaments with prize pools, slot free-spin drops, and live casino cashback offers. Promotions rotate regularly — log in to your bajilok account and check the Promotions section to see what is currently active. You can also opt in to SMS notifications to be alerted when new offers go live.
First, check that you met all the conditions for the bonus — some offers require a minimum deposit amount or a specific payment method. If you believe you qualified but the bonus was not credited, wait 15 minutes and refresh your account. If it is still missing, contact [email protected] with your username, the promotion name, and your deposit confirmation. The team will investigate and credit the bonus manually if you are eligible.
Mobile App
Visit the App page on bajilok.net for full download instructions. Android users can download the APK file directly from the bajilok website — you may need to enable "Install from unknown sources" in your phone settings first. iOS users can install the bajilok app through Safari by visiting the site and using the "Add to Home Screen" option. Both versions support all bajilok games and payment methods.
Try these steps:
  • Force-close the app and reopen it
  • Check if there is a newer version of the bajilok app available on the App page and update it
  • Clear the app cache in your phone settings
  • Uninstall and reinstall the app — your account data is stored on the server, not the device
  • If the problem persists, use the mobile browser version at bajilok.net as a temporary alternative
If none of these steps work, contact [email protected] with your device model and Android/iOS version.
The bajilok app and the mobile website offer the same games, payment methods, and features. The app loads faster, uses slightly less mobile data, and supports biometric login (fingerprint or face ID) for quicker access. If you play bajilok games frequently, the app is the better option. If you prefer not to install anything, the mobile browser version works perfectly well.
Security & Responsible Gaming
Yes. Bajilok uses SSL encryption on all pages to protect your personal and financial data in transit. All bajilok games use certified RNG (Random Number Generator) technology to ensure fair outcomes. Your payment details are never stored on bajilok servers — all transactions are processed directly through bKash, Nagad, and Rocket's secure infrastructure. For more details, see the Privacy Policy.
Act immediately. Change your password right away using the reset function on the login page. Then email [email protected] to report the suspected breach. The support team can temporarily lock your account while the investigation is underway and review recent login activity. To prevent this in future, use a unique password for your bajilok account and never share your login details with anyone.
Bajilok takes responsible gaming seriously. The following tools are available to all players:
  • Deposit limits — set a daily, weekly, or monthly cap on how much you can deposit
  • Session time reminders — get notified when you have been playing for a set amount of time
  • Self-exclusion — temporarily or permanently block yourself from accessing bajilok games
  • Account cooling-off period — take a short break without fully closing your account
Visit the Responsible Gaming page to access these tools or contact support to have them applied to your account immediately.
Bajilok collects only the data necessary to operate your account — your mobile number, transaction history, and gameplay records. This data is used to process payments, prevent fraud, and improve the bajilok experience. Your data is never sold to third parties. For the full details of what is collected and how it is used, read the Privacy Policy.

About This Bajilok FAQ

This bajilok FAQ page is updated regularly to reflect the latest changes to the platform. Whether you are a brand-new player trying to figure out how to make your first deposit, or a regular bajilok user who has a specific question about a bonus or a game, this page is designed to give you fast, clear answers without having to contact support.

The most common bajilok questions we receive are about payments — specifically how long withdrawals take and what to do when a deposit does not arrive. The short answer is: most bajilok transactions complete within 15 minutes, and if yours does not, a quick email to [email protected] with your transaction reference will get it sorted fast.

The second most common topic is bajilok games — particularly the fishing arcade titles. If you are new to fishing games, start with Happy Fishing. It has the most straightforward mechanics, a generous RTP of 97.2%, and multiplayer rooms that are always active. Once you are comfortable, move on to Fishing Expert or 3 Gods Fishing for more depth and bigger potential payouts.

If your question is not answered here, the bajilok support team is available 24 hours a day, 7 days a week. Reach them at [email protected] or through the live chat feature inside your bajilok account. Response times are typically under 10 minutes during peak hours.

Still need help? Email the bajilok support team at [email protected] — available 24/7 with typical response times under 10 minutes.


Contact the Bajilok Support Team

Can't find your answer above? The bajilok team is available around the clock to help you.

Email Support

Send your question to [email protected]. Include your username and any relevant screenshots. Typical reply time is under 10 minutes.

Live Chat

Log in to your bajilok account and open the live chat widget. Available 24 hours a day, 7 days a week for instant help.

Terms & Policies

For detailed rules on bonuses, payments, and account usage, read the Terms and Conditions and Privacy Policy.


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